Refund Policy

At The Tesoro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You have 5 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 7 to 10 working days, depending on your card issuer's policies.

Exchanges

• If you need to exchange an item, contact us with the details. We will guide you through the process and ensure a swift exchange.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

• If you have any questions on how to return your item to us, please contact our customer service team at support@thetesoro.com.